Refund policy

Return & Refund Policy

1. Returns
We want you to be completely satisfied with your artificial plants. If your order arrives damaged, defective, or does not match your purchase, please contact us within 7 days of delivery with photos of the issue.

2. Eligibility

• Only products purchased directly from our online store are eligible.
• Items must be unused, in their original packaging, and in the same condition as received.
• Returns are not accepted for change of mind.

3. Refunds

• Once your return is approved, a full refund will be issued to the original payment method within 7–10 business days.
• Shipping costs are non-refundable, unless the return is due to our error (damaged or incorrect product).

4. Replacement
If your product is damaged or defective, we can offer a replacement instead of a refund, based on availability.

5. How to Initiate a Return

• Contact our customer support at [email/contact number] with your order number and photos.
• Our team will review your request and provide instructions for return or replacement.

6. Disclaimer
Artificial plants are designed to closely resemble real plants. Minor variations in color, texture, or appearance due to manufacturing are not considered defects.