Shipping policy

Shipping Policy

1. Delivery Areas
We ship our artificial plants to all emirates across the UAE, including Abu Dhabi, Dubai, Sharjah, Ajman, Fujairah, Ras Al Khaimah, and Umm Al Quwain.

2. Processing Time

• Orders are typically processed within 1–2 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.

3. Shipping Methods and Time

• Standard Delivery: 2–5 business days across the UAE.
• Express Delivery (if available): 1–2 business days.
• Delivery times are estimates and may vary due to courier schedules or unforeseen circumstances.

4. Shipping Charges

• We offer free delivery across the UAE for all orders.
• Any additional charges for express or special delivery options (if chosen) will be displayed at checkout.

6. Delivery Issues

• Please ensure your shipping address and contact details are correct at the time of order.
• We are not responsible for delays or failed deliveries caused by incorrect or incomplete information.
• If a product is lost or damaged during transit, please contact us immediately for a replacement or refund according to our Return & Refund Policy.

7. Disclaimer

• Artificial plants are fragile items. While we take utmost care in packaging, minor cosmetic issues may occur during delivery. These are not considered defects unless the product is clearly damaged.